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Google authenticator otp

Reset OTP

I lost my OTP code. How can I reset it?

In case of losing a phone or deleting the application, you will need to reset your OTP configurations to be able to log in again.

To reset OTP configurations:
   - get in touch with our Customer Support team by pressing Contact Us button below;
   - describe your request in the form;
   - attach a photo of you holding your ID document and a piece of paper with the current date in your hands with your face visible on the photo. This is required due to security of your account as we need to be sure it is really an account owner who wants to reset OTP (one time password).

To confirm OTP reset, please also include the following phrase in your request: “Yes, I want to reset my OTP and to decline my security for now, I understand and accept all risks about this action”.

Enter your username.
Enter the topic of the request.
Please attach a photo of you holding your ID document and a piece of paper with the current date in your hands, with your face visible on the photo. This is required due to security of your account as we need to be sure it is really an account owner who wants to reset OTP
More information
  • Files must be less than 2 MB.
  • Allowed file types: jpg jpeg png pdf.
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